At Custom Processing Services (CPS), training isn’t a once-and-done checklist. It’s a cultural commitment woven into every employee experience and every process that impacts our customers and their products.
Training Coordinator Ashley Schaeffer explained it like this, “When we invest in our team’s knowledge and confidence, everything else — the safety, the quality, the consistency — just naturally follows.”
In this podcast episode, Ashley offers a behind-the-scenes look at what goes into developing team members and helping them reach their full potential, and how that translates to reliable results for you.
Training at CPS is much more than orientation. It’s how teams stay aligned with strict safety protocols, how they learn evolving customer requirements, and how CPS delivers a product that’s done right — every time.
“We operate in an environment where safety, quality, and consistency are critical,” Schaeffer commented. “None of that happens by chance. CPS training is a culture, not a checkbox. Our shared commitment to doing things right helps us meet our high standards and, in turn, earn our customers trust.”
The CPS training approach emphasizes key areas:
A safe team means fewer risks, a stable process, and better product protection — all essential in delivering safe and reliable products to our customers.
There is no shortcut to consistent, top-quality results. Real-time coaching and detailed resources help our customers bring the best products to market.
By ensuring our team is able to adapt quickly and address challenges at any point of the process gives our customers seamless support that saves time and money.
Training at CPS is hands-on, personalized, and designed to foster the team’s continuous learning.
“I don't just hand someone a manual and walk away,” explained Ashley. “Our approach includes mentoring, side-by-side coaching, and feedback loops that make learning interactive and collaborative. We value our people's development, not just their productivity.”
Schaeffer’s sentiment is echoed throughout CPS, prompting management to initiate building a dedicated training center at CPS headquarters. It’s a sign of just how seriously the company takes training, team member development, and career-building opportunities to promote from within.
Proactive training helps every employee deliver the safety, consistency, and quality our customers depend on — no matter the product, shift, or facility.
It’s more than a pride point. It’s our promise to customers that toll processing projects are handled with precision, timeliness, and the utmost care.
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